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1. Open a web browser (Chrome, Firefox, Edge, etc) and go to vinu.screenconnect.com (This will direct you to ScreenConnect, our remote support solution).
2. Once there, you will see a button on the center of the page labeled 'Start a new session". Click this button.
3. Next, it will ask you to submit your name so that we can identify your session. After typing your name, hit "Start Session".
4. After clicking "Start Session", your browser will download a file named (ScreenConnect.Client.exe). The file should pop up in the top right-hand corner of your browser within the browser downloads. Click this file and run it.
5. A window should pop up briefly stating that it is starting the application, and then you should see a User Account Control approval message on your screen asking if you want to allow the app to make changes to the device. Click "Yes" on the message and your client is now ready to go. We should now be able to find your session within ScreenConnect and remote into your device to assist you.
*Keep in mind, we can not remote into your device without you accepting the consent to control message on your computer. This consent must be given every time before we are able to access your computer to assist you.*