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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://vinu.teamdynamix.com/TDClient/69/Portal/KB/ArticleDet?ID=23701">https://vinu.teamdynamix.com/TDClient/69/Portal/KB/ArticleDet?ID=23701</a><br /><br />From Tickets to Email Trickery